Back to Customer Relations
Intermediate Level
Complaint Management
Learn to handle dissatisfied customers professionally and turn negative situations into positive outcomes. This training gives you tools to manage complaints effectively while preserving the customer relationship.
2 days (14h)
4-10 people
From $200
Per participant, excluding VAT
Intermediate
Basic customer service experience recommended
Who Is This For?
- Experienced advisors
- Team supervisors
- Quality managers
What You Will Learn
- Understand complaint psychology
- Master de-escalation techniques
- Find win-win solutions
- Preserve customer relationships
Program
A structured curriculum for maximum learning.
1
Module 1: Understanding complaint psychology
2
Module 2: Active listening and empathy
3
Module 3: De-escalation techniques
4
Module 4: Negotiation and solutions
5
Module 5: Difficult case simulations
Included Bonuses
Everything you need to succeed.
Objection handling scripts
Post-training coaching session
Complete video training access
"We reduced complaint escalations by 60% after this training. A real investment for customer satisfaction."
Pierre Martin
Operations Director, ServicePlus
-60% escalations