Back to Customer Relations
Beginner Level
Customer Relations Fundamentals
This training helps you acquire fundamental skills for effective customer relationship management. Learn to communicate professionally, understand customer expectations, and create positive first impressions.
2 days (14h)
4-12 people
From $150
Per participant, excluding VAT
Beginner
No prerequisites
Who Is This For?
- New customer advisors
- Teams in transition
- Reception staff
What You Will Learn
- Understand customer relations challenges
- Master professional communication techniques
- Welcome and guide effectively
- Handle common requests with confidence
Program
A structured curriculum for maximum learning.
1
Module 1: Customer communication fundamentals
2
Module 2: Phone and in-person reception
3
Module 3: Active listening and questioning
4
Module 4: Reformulation and validation
5
Module 5: Role-playing and simulations
Included Bonuses
Everything you need to succeed.
Customer advisor practical guide
Best practices reference cards
3-month access to our e-learning platform
"This training transformed our team. Staff are now more confident and our customers notice the difference."
Marie Dupont
Customer Service Manager, TechSolutions SA
+30% customer satisfaction