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Quality Specialist
Call Quality Audit & Monitoring
This training teaches you how to build and deploy a call quality monitoring system. Learn to evaluate, give constructive feedback, and drive continuous improvement of your team.
2 days (14h)
4-8 people
From $200
Per participant, excluding VAT
Advanced
For quality roles
Who Is This For?
- Quality managers
- Supervisors
- Trainers
What You Will Learn
- Create relevant evaluation grids
- Conduct objective audits
- Give constructive feedback
- Drive continuous improvement
Program
A structured curriculum for maximum learning.
1
Module 1: Monitoring fundamentals
2
Module 2: Grid construction
3
Module 3: Call analysis
4
Module 4: Constructive feedback
5
Module 5: Action plan
Included Bonuses
Everything you need to succeed.
Ready-to-use grid templates
Calibration tool
Analysis dashboard
"We went from subjective to objective evaluation. Team quality has significantly improved."
Anne Lefevre
Quality Manager, CallCenter Pro
+25% quality score